Shipping policy

Please note that we will do everything possible to ensure that your order is shipped out in a timely manner but we are not able to guarantee delivery dates. Thank you for your understanding!

Shipping:

BC:
$15 flat rate
FREE SHIPPING on orders over $150

Some items are not available for shipping and will be indicated in the product description.

Some large or heavy orders incur more shipping fees in excess of the flat rate. The customer will be notified and consulted regarding further payment before processing the order. 

Once your order has shipped we will send you an email with tracking information. All shipments are insured (for damages) up to $100.

Shipping fees are non-refundable.

*Please provide accurate shipping details! We are not responsible for undeliverable shipments due to incomplete or incorrect shipping details.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

For damaged or defective items please provide an image along with your request for refund. Items sent back to us without first requesting a return will not be accepted.

For issues with Playmobil or LEGO please contact the manufacturer directly.

You can always contact us with any questions regarding orders, shipping and returns at hello@villagetoyshop.ca.